Monitoring Center Operator (24/7 Shifts)

Job Details

On-site English Full-Time Job Reference: 914

Monitoring Center Operator (24/7 Shifts)

About Global InovTech

Global InovTech (GIT) is a leading provider of advanced technology solutions in the fields of IoT, smart cities, CCTV systems, communications infrastructure, and real-time monitoring platforms.

We operate at the forefront of innovation, delivering mission-critical solutions for municipalities, enterprises, and infrastructure projects worldwide.

Our 24/7 Monitoring & Management Center in Athens is the operational heart of our services, ensuring continuous supervision, rapid response, and high-quality customer support across multiple advanced systems.

Position Overview

We are looking for responsible, alert, and service-oriented team members to join our 24/7 Monitoring Center in Athens.

This position is ideal for students and graduates who want to gain practical experience in a cutting-edge technology environment, working with CCTV systems, IoT platforms, monitoring tools, and customer support operations.

As a Monitoring Center Operator, you will play a key role in ensuring the smooth operation of our clients’ systems by monitoring live alerts, supervising connected devices, supporting customers, and coordinating responses when required.

Key Responsibilities

• Monitor and supervise CCTV systems and video surveillance platforms in real time

• Monitor IoT devices, sensors, and connected systems through dedicated management platforms

• Identify, escalate, and document alerts, incidents, and system anomalies

• Provide first-line customer support via phone, email, and digital platforms

• Coordinate with technical teams, field teams, and service providers when needed

• Maintain accurate records of incidents, events, and actions taken during each shift• Follow operational procedures and escalation protocols to ensure service continuity

• Support ongoing system performance monitoring and operational reporting

• Contribute to maintaining a high standard of service in a 24/7 operational environment

Requirements

• Students, recent graduates, or candidates with a first academic degree

• Strong sense of responsibility, attention to detail, and ability to stay focused during shifts

• Good computer and digital system skills

• Ability to work in a shift-based 24/7 environment, including nights, weekends, and holidays when required

• Strong communication and customer service skills

• Ability to work calmly and efficiently under pressure

• Good command of English (written and spoken)

• Previous experience in monitoring, customer support, security operations, technical support, or control room environments – an advantage, but not mandatory

What We Offer

• Opportunity to work in a high-tech, innovative, and fast-growing international company

• Exposure to advanced CCTV, IoT, smart city, and monitoring technologies

• A dynamic role with real operational impact

• Valuable hands-on experience for students and early-career professionals

• Professional training and onboarding

• Career growth opportunities in operations, support, and technology environments

• A collaborative and professional team atmosphere in our Athens-based Monitoring & Management CenterWho Should Apply

This role is especially suitable for:

• University students looking for a flexible and meaningful shift-based job

• Graduates interested in technology, operations, customer support, or smart systems

• Candidates seeking experience in a modern command-and-control / monitoring  environment