Payments Team Lead

Job Details

On-site Greek/English Full-Time Job Reference: 988

Payments Team Lead

We are looking for a Payments Team Lead with at least 5 years of experience in payment operations, including 2 years in a lead role. You will report to the Head of Payments and be responsible for the daily payments operation of an international online casino: withdrawal and deposit queues, the Payments Agents team, and day-to-day PSP communication.

Your day-to-day tasks will include:

• Own the withdrawal and deposit queues: SLA per method, prioritization, and shift coverage
• Lead the Payments Agents team: training, QA on approvals and rejections, and performance reviews
• Act as a second pair of eyes on high-value withdrawals, and review chargeback and fraud patterns
• Handle day-to-day contact with PSPs on declines, stuck transactions, and limits, and escalate to the Head of Payments where needed
• Maintain payment SOPs, method-specific rules, and manual review criteria
• Report on approval rates, processing times, and decline reasons in daily and weekly reports

Main Requirements:

• Minimum of 5 years of experience in payments operations in iGaming
• At least 2 years of experience as a payments team lead or supervisor
• Solid understanding of payment methods, PSP flows, chargebacks, and fraud patterns
• Experience managing transaction queues against SLAs
• Strong people management and QA skills
• Comfortable working with back-office tools, PSP dashboards, and Excel/Google Sheets
• Strong command of the English language, both written and verbal
• Ability to work on weekends depending on business requirements

What We Offer:

• Fun, modern, and creative office environment
• Competitive salary for your skills and expertise
• All the tech gear you need to work smart
• Performance-based annual salary re-evaluation

This position requires full-time, on-site employment.