Customer Support Agent

Job Details

On-site Greek/English Full-Time Job Reference: 1153

We are looking for a Customer Support Agent with 2 to 3 years of experience to join our 24/7 support team for an international online casino. You will be the first point of contact for our players, handling live chat and email across account, payments, bonus, and game-related topics. 

Your day-to-day tasks will include: 

• Handle player requests via live chat and email: account questions, bonuses, deposits and withdrawals, and game issues 

• Perform first-line KYC and payments triage and guide players through document upload and cashier issues 

• Escalate complex cases to the Shift Lead, Payments, KYC, or VIP teams with complete and accurate case notes 

• Spot responsible gambling flags and apply limits or exclusion requests according to procedure 

• Work with back-office tools, CRM inbox, macros and templates, and the internal knowledge base 

• Contribute to improving templates and FAQ content based on recurring player questions 

Main Requirements: 

• 2 to 3 years of experience in customer support 

• Native or near-native command of English, both written and verbal 

• Knowledge of an additional language would be considered an advantage 

• Experience in international online casinos would be considered a plus 

• High attention to detail and accurate case documentation 

• Calm, friendly, and professional communication style 

• Comfortable working with live chat platforms, CRM tools, and back-office systems 

• Ability to work on a rotating shift schedule 

• What We Offer: 

• Fun, modern, and creative office environment 

• Competitive salary for your skills and expertise 

• All the tech gear you need to work smart 
• Performance-based annual salary re-evaluation 

This position requires full-time, on-site employment.