Customer support agent

Job Details

On-site Greek Full-Time Job Reference: 824

Customer Support Agent – onsite

About Us:

We are an international gambling company specializing in top notch gambling solutions.

As a leading provider of online gambling entertainment, we offer a wide range of casino games, sports betting options, and live dealer experiences.

Position Overview:

We are looking for a Customer Support Agent to ensure our players receive a world- class customer support experience.

Responsibilities:

• Providing support to customers in our Greek market by phone calls, email and live chats.
• Identifying clients’ needs to emphasize and proactively propose solutions.
• Put a key focus on customer expectations and satisfaction.
• Work closely with the Customer Support team to identify areas of improvement and implement robust solutions.
• 24-hour coverage with 8-hour shifts

Skills & Experience required

• Native Greek language skills, whilst also proficient in English language at a business level.
• Ability to identify various customer problems and provide solutions to ensure customer satisfaction.
• A multi-tasker who can competently deliver high standards of service.
• A team player who will help build a cohesive working environment within the team.

We Offer:

• Competitive salary plus monthly bonus

• Private insurance

• Fun and creative work environment

• Opportunities to grow

• All the tech gear you need to work smart

The role is for full-time onsite employment in Agios Dimitrios, Athens.